物流政策
Handmade, made to order
Every Zaliwa piece is handcrafted by artisans in Kenya using upcycled materials. Because of this, some items are made specifically for you once your order is placed. Production and processing times are shown on each product page — please check this before ordering if timing matters to you.
Once your order has been made and packed, it is dispatched from our Nairobi warehouse.
Where we ship
We currently ship to the following regions:
| Region | Shipping cost | Free shipping over | Estimated delivery from dispatch* |
|---|---|---|---|
| United Kingdom | Standard rate at checkout | £100 | 2–4 business days |
| Kenya | Free | — | 1–2 business days |
| GCC (UAE, Saudi Arabia, Bahrain, Oman, Qatar, Kuwait) | £10 | £500 | 4–7 business days |
| Germany, France, Netherlands, Portugal, Spain, Austria, Belgium, Ireland, Finland | £15 | £350 | 4–7 business days |
| Europe (all other countries) | £15 | £400 | 5–8 business days |
| USA | £15 | £350 | 4–7 business days |
| Canada | £15 | £400 | 5–8 business days |
| India | £15 | £450 | 5–8 business days |
| China | £18 | £400 | 5–8 business days |
| Nigeria, Egypt, Senegal | £15 | £400 | 5–9 business days |
| Tanzania, Uganda | £10 | £150 | 3–5 business days |
| Rwanda, Zambia | £15 | £350 | 4–7 business days |
| South Africa | £12 | £350 | 4–7 business days |
| Australia, New Zealand | £18 | £400 | 5–9 business days |
*Estimated delivery times begin once your order has left our warehouse and are in addition to production/processing time. Times reflect typical air freight transit plus customs clearance (usually 24–48 hours) and can vary due to customs processing, public holidays, or circumstances outside our control.
Don't see your country listed? Get in touch at hello@zaliwa.co.uk and we'll put together a custom shipping quote for you.
Due to local political or security conditions, there are a small number of regions we are currently unable to deliver to. If you're unsure whether we can ship to you, please contact us before placing your order and we'll confirm.
Larger items and custom quotes
Some of our pieces — including rugs and large sculptures — are available for standard checkout delivery within the UK and GCC only, due to their size and weight. If you're outside these regions and would like one of these pieces, we'd love to help: contact us at hello@zaliwa.couk and we'll put together a tailored shipping quote for your location.
Disclaimer
We're not able to accept responsibility for delays or non-delivery caused by circumstances beyond our reasonable control, including natural disasters, political unrest, customs delays, or other events affecting the regions we ship to or through.
Customs, duties and import taxes
We work to ensure the shipping and import costs for your order are covered as part of your purchase, so you shouldn't be asked to pay anything further on delivery. In rare cases, local customs authorities may apply additional charges outside our control — if this happens, please get in touch and we'll do our best to help resolve it.
Tracking your order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can follow its journey to you.
Delayed or lost parcels
If your order hasn't arrived within the estimated delivery window, please get in touch with us at hello@zaliwa.co.uk and we'll help track it down. As our products travel internationally from Kenya, occasional delays can happen at customs — thank you for your patience, and we're always happy to help if something doesn't feel right.
Questions?
If you have any questions about shipping to your location, contact us at hello@zaliwa.co.uk before placing your order and we'll be glad to help.
